Frequently Asked Questions
Everything you need to know about your Kora Jewelry experience.
What materials are used in Kora Jewelry pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure comfort for sensitive skin.
How should I care for my jewelry to ensure it lasts?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Kora pouch in a cool, dry place and clean gently with a soft microfiber cloth.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition and include all original packaging. Please note that earrings are non-returnable for hygiene reasons.
Do you offer a warranty on your products?
Every Kora Jewelry purchase is backed by a 12-month warranty covering any manufacturing defects. If your piece requires repair due to a production flaw, we will fix or replace it free of charge.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.